F.A.Q 


List of our most frequently asked questions

Whether you are new to heating oil or have been a consumer for a while we are sure there may be questions you would like answering. Hopefully you will find the answer below in the list of our frequently asked questions.


Q: WHAT FUELS DO YOU PROVIDE? 

A: WCF Fuels North West can provide Kerosene heating oil, Premium heating oils for Aga's and boilers, Gas oil (red diesel) and Derv (White road diesel). We can also provide various additives for you fuel storage systems. Request a quote here.


Q: WHICK TYPE OF OIL DO I NEED? 

A: Although some domestic boilers use gas oil, the vast majority of oil-fired boilers and cookers are fuelled by kerosene (also known as home heating oil, domestic heating oil, 28 second oil and burning oil.) If you are unsure which type of oil your heating system or range cooker uses, please contact us on 01524 733669 and our team will be happy to assist or email sales@wcfnw.co.uk.


Q: WHAT IS THE VAT RATE ON FUEL? 

A: Domestic heating oil is charged at 5% VAT, for commercial kerosene orders over 2300L (500 Gal) a VAT certificate will need completing and returning to us. 

Gas oil (Red diesel) is charged at 5% VAT up to 2300L (500Gal) per order reverting to 20% VAT for any quantity over this amount.

Derv (White Diesel) is charged at 20% VAT.


Q: HOW DO I WORK OUT HOW BIG MY TANK IS?

A. To calculate how much your tank holds you need to measure the length, width and height of your metal tank in feet and then multiply these 3 figures together. Then take the total and multiply by 6.25 to give the cubic capacity in gallons. To convert this figure to litres, multiply by 4.54. 

For example:

Length 4ft x width 5 ft x height 4 ft, multiplied together = 80.

Multiply by 6.25 = 500 gallons.

To convert to litres, multiply 500 gallons x 4.54 = 2270 litre capacity tank. 

If you have a plastic tank the capacity is embossed on most tanks near the lid. If you have any doubt, please check with your local technician who services your tank


Q: WHAT IS THE MINIMUM DELIVERY QUANTITY? 

A: Our minimum delivery is 500 litres. 


WHEN CAN I EXPECT MY DELIVERY?

  • Economy - Within 10 working days
  • Standard - Within 5 working days
  • Premium - Within 3 working days

We always endeavour to deliver each order as quickly as possible, our sales staff will be happy to advise the current delivery period when placing your order. Please allow extra time for delivery during extreme weather conditions. Small tanker deliveries or deliveries to remote areas may need a longer delivery period.


Q: CAN YOU DELIVER WHEN I AM OUT? 

A: Yes we can, all we ask is that you inform us that you may be out and that all locks are removed from gates and tanks prior to us delivering. We can offer a call or text the day before delivery to give you time to arrange this, please ask when ordering. If you have combination locks on your tank or gate then please inform us of the code and we can store this on your account details.


Q: I LIVE ON A NARROW LANE; DO YOU HAVE SMALLER LORRIES


A: We have a range of tanker sizes from out 'baby' tanker right up to our artic tanker. 

    If you think you may need a small tanker for delivery then please ask our sales staff to check the availability in your area when calling to place an order or get a quote.


Q: CAN YOU TOP MY TANK UP ON A REGULAR BASIS?

A: Yes we can, we offer a top up service to homeowners who require a regular delivery. The frequency will be discussed by our sales staff and based on your previous order history. If your tank is locked you can send us a copy key and we will store that safely and give to the driver when delivering, we then ensure that the tank is left secure after the delivery.


Q: HOW CAN I PAY? 

We accept payment by Debit cards, Bacs, Chaps or cheque. Apologies but we cannot accept American Express. Cash or Credit Cards


Q: HOW DO I SET UP A BUSINESS ACCOUNT? 
To apply for an account please complete and return our account form. Click here for a copy.

If you have any more questions which aren't answered here then please email us.
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