Your Ultimate Heating Oil FAQ Guide from WCF Fuels North West

Your Guide to Frequently Asked Questions About Heating Oil

Whether you are new to heating oil or have been a consumer for a while, we understand that you may have questions. Here, you will find answers to our most frequently asked questions.

Q: What Fuels Do You Provide?

A: WCF Fuels North West offers Kerosene heating oil, Premium heating oils for Agas and boilers, Gas oil (red diesel), and Derv (white road diesel). We also supply various additives for fuel storage systems. Request a quote here.


Q: Which Type of Oil Do I Need?

A: Most domestic boilers use kerosene (home heating oil). If you’re unsure which oil your system uses, call us at 01524 733669 or email sales@wcfnw.co.uk.


Q: What Is the VAT Rate on Fuel?

A: 

  • Domestic heating oil: 5% VAT
  • Commercial kerosene orders over 2300L: Requires VAT certificate
  • Gas oil (red diesel): 5% VAT up to 2300L, 20% VAT above this amount
  • Derv (white diesel): 20% VAT


Q: How Do I Work Out How Big My Tank Is?

A: Measure the length, width, and height of your metal tank in feet. Multiply these dimensions together, then by 6.25 for gallons. Convert gallons to liters by multiplying by 4.54. For plastic tanks, capacity is usually embossed near the lid. When in doubt, consult your local technician.

For example:
Length 4ft x width 5 ft x height 4 ft, multiplied together = 80. 
Multiply by 6.25 = 500 gallons. 
To convert to litres, multiply 500 gallons x 4.54 = 2270 litre capacity tank.


Q: What Is the Minimum Delivery Quantity?

A: Our minimum delivery is 500 liters.


Q: When Can I Expect My Delivery?

We offer three delivery options:

  • Economy: 10 - 15 working days
  • Standard: 5 - 9 working days
  • Express: 2 - 4 working days
  • Emergency - Next day delivery 

For your convenience, we also provide the option to receive a call or text the day before delivery. Our aim is to ensure timely delivery, although please allow for potential delays during extreme weather conditions.
To see ore on our delivery options Delivery Information


Q: Can You Deliver When I Am Out?

A: Yes, please inform us beforehand and ensure all locks are removed from gates and tanks. We can arrange a call or text the day before delivery.


Q: I Live on a Narrow Lane; Do You Have Smaller Lorries?

A: Yes, we have a range of tanker sizes. Request a small tanker if needed when placing your order. 


Q: Can You Top My Tank Up on a Regular Basis?

A: Yes, we offer a regular top-up service based on your previous order history. If your tank is locked, you can provide a key for secure deliveries.


Q: How Can I Pay?

A: We accept Debit cards, Bacs, Chaps, or cheque. We do not accept American Express, cash, or credit cards.

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